> ## Documentation Index
> Fetch the complete documentation index at: https://help.indolat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transactions & Balance Withdrawals

> How to monitor incoming transactions and withdraw your balance to the institution's bank account.

The **Finance** menu is where you see incoming payments from participants and withdraw your balance to the institution's own bank account.

> 💡 **Example:**
>
> Participant **Rosa Adinda** pays **Rp50,000** to take **Try Out Matematika Persiapan SNBT 2027** (a maths tryout, or practice exam, for SNBT 2027, Indonesia's national university entrance test). Once the payment succeeds, the transaction is recorded in the **Transaction History** menu.

> [!NOTE]
>
> In short, the flow is:
>
> **The participant pays → the transaction is recorded in Transaction History → the balance goes into the institution's account → the withdrawable balance can be requested to the institution's bank account.**

## 1. View Incoming Transactions

Open the **Transaction History** menu to see participant payments.

![Participant payments on the Transaction History page](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_20-00.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=2472df7b6c37b9f4d25bba8409388733)

On this page, you can see who paid, which exam they paid for, how much they paid and the transaction status. Each column is explained below.

### Transaction No.

Shows the transaction number that identifies each payment.

Example: `TO-MAT-SNBT-271784392462258`

### Status

Shows the participant's payment status.

Example on the page: `Success (Manual Verification)`

This means an admin marked the transaction as paid manually with the **Mark as Paid** button (available on transactions with the **Pending** status). The participant's exam access is activated, but the institution's balance doesn't increase. Payments completed through the payment system show the `Success` status.

The name of the exam that was paid for is also shown under the status.

Example: `Try Out Matematika Persiapan SNBT 2027`

### Payment Total

Shows the amount the participant paid.

Example: `Rp50,000`

### Payment Date

Shows the date and time the payment was received.

### Transaction Date

Shows the date and time the transaction was created.

### Expiry Date

* Shows the payment deadline.
* If the payment isn't completed by then, the transaction can expire.

Example:

![Expired transaction on the Transaction History page](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_20-06.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=a69315a758c6821d0f5872b1a27533e9)

> [!NOTE]
>
> A **Summary** for the **Payment Total** column is shown at the bottom of the table. Its **Total Paid** value only adds up transactions that have been paid, that is, those with the **Success** or **Success (Manual Verification)** status. Transactions with the **Pending**, **Failed** or **Expired** status aren't counted.
>
> * **This page** shows the **Total Paid** for the transactions currently displayed on the page. This row only appears when the data spans more than one page.
> * **All transactions** shows the **Total Paid** for every transaction that matches the active filters and search, including those on other pages.
>
> 💡 **Example:**
>
> The page shows 10 transactions with the **Success** status, each for **Rp50,000**.
>
> The **Total Paid** for **This page** is then:
>
> > **Rp500,000**
>
> **All transactions**, on the other hand, shows the total of every paid transaction, including those on other pages.

Use the **Transaction History** menu to check incoming payments. To cash out funds that can already be withdrawn, continue in the **Balance Withdrawal** menu.

## 2. Add Your Bank Account Details for Withdrawals

Before you withdraw your balance for the first time, the project owner needs to complete the **Bank Account Details** in their account profile. The balance is always withdrawn to the project owner's bank account; if you're a member of the **Admin Team**, ask the project owner to fill them in.

> [!WARNING]
>
> If the bank account details haven't been filled in, you **can't withdraw your balance**.

![Bank Account Details Required notification when creating a withdrawal](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-11_14-48_1.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=c0341294c97e01d5dab76001695e61c5)

**1. Click your account name in the bottom-left corner**

Click your account name/profile in the bottom-left corner.

![Account name in the bottom-left corner of the admin panel](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_20-31.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=6448a8802444fd8fcb396150f6f741c0)

The system shows the account menu, which includes:

* Profile
* Changelog
* the language option (for example, English)
* Sign out

![Account menu opened in the bottom-left corner](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_20-31_1.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=31f27a9b4cafc77363b06bb2aa3ec906)

**2. Select Profile**

Select **Profile** to open your account settings page.

![Profile option in the account menu](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_20-32.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=0304759e9cf065cc69ffa192f8bdd45e)

**3. Fill in the Bank Account Details**

Scroll down to the **Bank Account Details** section, then fill in your bank account details.

![Bank Account Details section on the Profile page](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_203614-1.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=ae6e4547da935e311937638fd80a3cb6)

1. **Bank Name**

   ![Bank options in the Bank Name field](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-10_20-32_1-1.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=d6f9f5cce69c2589a22a44fc4c7fc839)

   Select the bank where your account is held.

   Example: `Bank Central Asia (BCA)`

2. **Account Number**

   Enter the account number that will receive your withdrawals.

   Example: `123456789000`

   Make sure the account number is **correct** so the funds aren't sent to the wrong account.

3. **Account Holder Name**

   Enter the account holder's name as registered with the bank.

   Example: `Iqbal Hamzah`

   Use exactly the same name as on the bank account to help avoid problems when the balance is paid out.

4. Click **Save** to save your bank account details.

## 3. Withdraw Your Balance

For example, Indolat Institute has a **Withdrawable Balance of Rp6,215,003** and wants to cash out **Rp3,000,000** to its BCA account.

The admin has already filled in the bank account details in the profile. They open the **Balance Withdrawal** menu, enter Rp3,000,000 and double-check the destination account.

After they select **Create Withdrawal**, the status starts as **Pending**. Once processing is complete, the status changes to **Approved** and the admin can view the payment proof.

**1. Open the Balance Withdrawal menu**

Open the **Balance Withdrawal** menu, then click the **Balance Withdrawal** button.

![Balance Withdrawal button on the Balance Withdrawal page](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-11_14-46.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=81566ed8c9bac1c6c9554df0978d73ad)

**2. Enter the amount to withdraw**

![Withdrawal form showing the balances and the withdrawal amount](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-11_14-48.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=80b328f05af0fde6d3c69375c98989d3)

Complete the withdrawal form.

1. **Withdrawable Balance**

   Shows the balance that can already be requested for transfer to the institution's bank account.

2. **Pending Balance**

   Shows the balance that can't be withdrawn yet.

   As stated in the system, newly received balance can be withdrawn once **2 working days have passed since it was received**.

   > 💡 **Example:**
   >
   > The institution's balance:
   >
   > * Withdrawable Balance: **Rp6,215,003**
   > * Pending Balance: **Rp945,000**
   >
   > This means you can currently withdraw only from the **Rp6,215,003** balance. The Rp945,000 is still waiting until it can be withdrawn.

3. **Withdrawal Amount**

   Enter the amount you want transferred to your account.

   Example: **Rp3,000,000**

   > [!NOTE]
   >
   > The minimum withdrawal shown in the system is **Rp10,000**.

4. Click **Next**.

**3. Review and confirm the withdrawal**

After you click **Next**, the system shows again:

* **Bank**
* **Destination Account**
* **Account Holder**
* **Withdrawal Amount**

![Confirmation of the destination account and withdrawal amount](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-11_15-39.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=bb5a7c9b85d10da09b1a02be5afebfc9)

Check all of this information carefully.

If everything is correct, click **Create Withdrawal**.

> [!WARNING]
>
> Once a withdrawal has been created, you can't cancel it yourself.
>
> So make sure the bank account and the withdrawal amount are correct before you continue.

**4. Check the withdrawal status**

Once the request has been created, it appears on the **Balance Withdrawal** page. The status changes as the request is processed.

* **Pending**: the withdrawal request has been created and is still being processed.

  ![Balance withdrawal with Pending status](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-11_15-39_1.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=53c9c2e9566ff7ba78b85f6b282e9e93)

* **Approved**: the withdrawal has been processed. Select **View Payment Proof** to see the transfer receipt.

  ![Approved balance withdrawal with the View Payment Proof link](https://mintcdn.com/indolat/Xlre4yZDjSicCfVo/images/2026-08-11_15-39_2.png?fit=max\&auto=format\&n=Xlre4yZDjSicCfVo\&q=85\&s=fb831c5741db191120a0df0b49ff7593)

> [!NOTE]
>
> **Balance withdrawal terms**
>
> Based on the information shown in the system:
>
> * Withdrawals are processed on **working days, 09:00–16:00 WIB (UTC+7)**.
> * Withdrawals made outside these hours are processed on the **next working day**.
> * Withdrawals to banks other than **BNI** incur an admin fee of **Rp3,000**.
> * The minimum withdrawal is **Rp10,000**.
> * You can't create a new withdrawal while another one still has the **Pending** status.
>
> 💡 **Admin fee example:**
>
> You withdraw **Rp1,000,000** to a bank other than BNI. After the Rp3,000 admin fee, the amount received is:
>
> > **Rp997,000**


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